Frequently Asked Questions

About MODES Resell
What is MODES Resell?
Which countries is this programme available in?
Who can I contact if I have any issues or additional questions?
Getting and accepting a quote
How do I submit my item?
What categories do you accept?
What brands are eligible?
Can I sell an item that I didn’t originally purchase on MODES.com?
Can I sell more than one item?
I’ve submitted my item, when will I receive my quote? Why have I not received it yet?
How is the price I’m quoted for my item determined?
Will any fees be subtracted from the price that I am quoted?
What happens if I’m not happy with the quote?
Can the original price I’m quoted change after you receive my item?
How long is my quote valid for?
How do I accept the quote that you have given me?
Why have I been asked to send additional photos?
How do I send in additional photos?
How will you assess the condition of my item?
Sending us your item
How do I send my item? Are there any shipping costs?
How should I package my item for collection?
Where can I find my shipping label and shipping instructions?
How do I reschedule my collection?
Is there a way to track the shipment status of my item?
Where is my item? How will I know when you have received it?
What happens if my item is lost?
What if I want my item to be returned?
Item verification process
What happens when you receive my item? How long does the process take?
What happens to my item if it doesn’t pass your verification process?
Why would my item not pass the verification process?
How do you authenticate items?
Getting paid
How will I be paid?
Where can I spend my credit?
How long will it take to get paid?
Why haven't I been paid yet?
How long will my credit be valid for?
How can I see how much credit I have?
How can I use my credit?